Last updated: [19/12/2005]
FireBugged is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our business or use our website.
We comply with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
By using our website or contacting us, you agree to the practices described in this policy.
1. Who We Are
FireBugged
[4 Forest View, Blaengarw, Bridgend, CF32 8BS]
[firebugged@outlook.com]
[07966 511750]
2. What Data We Collect
Information you provide directly:
- Name
- Phone number
- Email address
- Business name
- Property address or site details
- Message content
- Any information sent via forms, email or phone
Information collected automatically:
- IP address
- Browser type and version
- Device type
- Website usage statistics
- Cookies and tracking data (if enabled)
Information from third-party tools (if used):
- Google Analytics
- Facebook Pixel
- CRM or booking systems
3. How We Use Your Data
We process your information to:
- Respond to enquiries
- Provide quotes and inspections
- Manage bookings and appointments
- Maintain client records and reports
- Improve our website and marketing
- Meet legal or regulatory obligations
We will not use your data for any purpose unrelated to our fire safety services.
4. Legal Basis for Processing
We process your information under one or more lawful grounds:
- Contract – to provide a service you have requested
- Consent – when you actively agree to marketing or communication
- Legitimate Interests – to operate and grow our business
- Legal Obligation – for regulatory or compliance requirements
5. How We Store and Protect Your Data
Your personal data is securely stored using appropriate technical and organisational measures.
We use:
- password protection
- encrypted storage (where applicable)
- access restrictions
- secure backups
We do not store data longer than necessary.
6. Sharing Your Data
We may share data with trusted third parties who perform services on our behalf, such as:
- IT and hosting providers
- Email and CRM platforms
- Legal or financial advisers
We will never sell your data to third parties.
7. Cookies and Tracking
If cookies or analytics tools are active, they may collect information about how you use the site.
You can control or disable cookies via your browser settings.
8. Data Retention
We keep personal data only as long as required for:
- service delivery
- legal or regulatory obligations
- accounting and audit requirements
If you request deletion, we will remove personal data where legally possible.
9. Your Rights
You have rights under UK GDPR, including the right to:
- access your data
- correct your data
- delete your data
- restrict processing
- object to processing
- request a copy of your data
- withdraw consent
To exercise your rights, contact us using the details above.
10. External Links
Our website may contain links to other websites. We are not responsible for their content or data practices.
11. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page.
12. Contact Us
If you have questions about this Privacy Policy or how we use your data, contact:
Email: [firebugged@outlook.com]
Phone: [07966 511750]
You may also make complaints to the ICO (Information Commissioner’s Office):
www.ico.org.uk